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(All calls are recorded for training and monitoring purposes)

Coronavirus (Co-vid 19) - please call 111 (NHS111) if you are concerned you have symptoms or been in contact with someone with symptoms of Coronavirus. Please do not attend the practice or A&E without taking advice first if you are concerned.

Advice and Guidance

 

If you suspect you have symptoms or have been in contact with someone who has been advised to self-isolate, contact NHS 111 for advice:

 

If you require a COVID-19 test, telephone 119 or visit www.gov.uk/get-coronavirus-test

 

Visiting the Practice

 

The majority of our care is provided through telephone consultations, with face to face appointments only being offered if it is absolutely necessary for your care.  This also means we are able to deal with more patient requests for advice and support each day. 

 

When visiting the practice, please take the following precautions to keep you and other patients and staff safe:

  • wear a face mask or face covering
  • arrive promptly for your appointment time to reduce waiting and crowding
  • inform the Receptionist you have arrived via the intercom/buzzer at the front door.  You may be asked to wait outside or in your car until your appointment time.
  • You will be asked screening questions to before entry, and will then be met by your clinician.
  • Your appointment time will be kept to a minimum to reduce contact time, please do not be offended!

To request appointments, please use AskMyGP or telephone the practice.

 

For repeat prescriptions, we encourage patients to use Patient Access or the NHS App to request medications as it reduces the need for paper to come to the practice - and it is also more convenient for patients as you can submit your request at any time of day or night.  Please visit www.patientaccess.co.uk to register, and contact our Receptionists if you require further information.

 

 

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

 

Please visit www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

 


Prevention

 

Hands - washing your hands with soap and water for at least 20 seconds, or using hand sanitiser, regularly throughout the day will reduce the risk of catching or passing on the virus.

 

Face - Covid19 is carried in the air by tiny respiratory droplets that carry the virus.  Face coverings reduce the dispersion of these droplets, meaning if you're carrying the virus you're less likely to spread it when you exhale.

 

Space - transmission of the virus is most likely to happen within 2 metres, with risk increasing exponentially at shorter distance.  While keeping this exact distance isn't always possible, remaining mindful of surroundings and continuing to make space has a powerful impact when it comes to containing the spread.

 

Symptoms

 

The main symptoms of Covid19 are:

  • a high temperature - this means you feel hot to touch on your chest and back (you do not need to measure your temperature)
  • a new, continous cough - this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to yoru sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal.

Most people with COVID19 have at least 1 of these symptoms.

 

What to do if you have Symptoms

 

  1. Get a test to check if you have Covid19 at soon as possible - telephone 119 or visit the test website
  2. You and anyone you live with should stay at home and not have any visitors until you get your test result - only leave your home to have a test.

Anyone in your support bubble should also stay home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.


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