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(All calls are recorded for training and monitoring purposes)

Coronavirus (Co-vid 19) - please call 111 (NHS111) if you are concerned you have symptoms or been in contact with someone with symptoms of Coronavirus. Please do not attend the practice or A&E without taking advice first if you are concerned.

Patient Newsletter - March 2020 ( posted on Mar 31, 2020 )

Our new newsletter for patients is now available on our Documents page.

New Twitter account for Bruton Surgery ( posted on Mar 30, 2020 )

We now have our own Twitter account to share national and local links to share information and support during the COVID pandemic.  It is @BrutonSurgeryNHS

 

Please use the account responsibly.  If you require care or wish to speak with us please contact us in the usual way by telephone 01749 812310.

 

Thank you.

Contraception update ( posted on Mar 25, 2020 )

The Faculty of Sexual and Reproductive Health has issued new guidelines about LARC (long acting reversible contraception) and other contraceptive devices during the difficult COVID-19 infection period. 

 

Their guidance is that face-to-face appointments should be for emergencies only.  The life of long acting methods can be extended safely, covered by an alternative oral or injectable method if needed. 

 

Appointments for all LARC clinics in Symphony practices will be postponed at present and rearranged after the crisis. 

 

If you have concerns about any contraceptive issue during this time, please contact the surgery to arrange a phone call with a GP for advice.

 

Thank you for your understanding and co-operation.

 

 

Bruton Surgery

COVID 19 - how you can help us ( posted on Mar 17, 2020 )

The practice is working extremely hard in a rapidly changing world to do what is right for everyone, but that means changing the way we work and asking you to engage with us differently:

 

  • you don't need to phone us at 8.30 am in the morning to get an appointment as only telephone triage calls are being offered.  Call a little later to relieve the early morning pressure on the phone, or book online.
  • think about whether your concern is medically urgent.  If not, please wait if you can.
  • answer the questions you are asked and give as much information as possible.  This includes details of any symptoms as well as any COVID 19 screening questions.  Your information and honesty helps us to assess and deal with your concerns quicker.
  • we already have staff off due to the Government's isolation rules.  We are only a small team, and this means we have reduced capacity to answer phones and deal with patient administration as well as appointment capacity.  Please be considerate in your expectations.
  • If we inform you that an appointment is cancelled or rearranged, this is because we feel it is medically appropriate to be deferred or the clinican you were due to see is absent. 
  • Only order medication that you need.  Do not order more medication than you need as there are no unusual supply issues.  If you do need to self-isolate, arrangements can be made to accept medication requests by phone and for medications to be delivered to you.

 

A reminder about changes to our appointments:

 

  • for the foreseeable future, face to face appointments will not be bookable unless deemed clinically appropriate by a clinician
  • you will be offered a telephone triage consultation to initially discuss your health concerns
  • where appropriate for care needs, a face to face consultation will then be offered by the clinician after telephone assessment
  • if you have a scheduled appointment (eg wound dressing) you will be telephoned before your appointment to confirm that you and your household are symptom free. 
  • You will also be asked screening questions on arrival at the practice and before admission to the building. 
  • Please be honest when answering screening questions as the health of others depends on this.
  • Decisions for home visits will be taken on a case by case basis.

 

Masks and other personal protective equipment may be worn by staff in the practice.

Golden Oldies Singing Group - cancelled 7 April ( posted on Mar 16, 2020 )

Due to Coronavirus precautions, the Golden Oldies Singing Group scheduled for 7 April has been cancelled.

 

Coronavirus - Changes to our Appointment System ( posted on Mar 12, 2020 )

 

In order to minimise the risk of Coronavirus to patients and staff, the practice will be changing the way it provides appointments with immediate effect.

 

  • for the foreseeable future, face to face appointments will not be directly bookable unless deemed clinically appropriate by the clinician
  • you will be offered a telephone consultation to initially discuss your health concerns
  • where appropriate for care needs, a face to face consultation will then be offered by the clinician after a telephone assessment
  • the decision for home visits will be taken on a case by case basis.

 

Masks and other personal protective equipment may be worn by staff in the practice.

 

Many conditions can be safely managed and prescribed during a telephone consultation.  Where it is necessary to have further face to face assessment the clinician will make arrangements with you.

 

The following issues can also be dealt with by telephone appointment:

  • prescribing and medication reviews
  • referrals to specialist care
  • fit notes
  • chronic disease management and reviews
  • routine monitoring of recent medication changes or changes in treatment
  • discussions about test results and investigations.

The risk of infection in the local area remains low but it is sensible to implement precautions to keep that risk low.  Care will continue to be provided to those in need but with precautions for the safety of patients and staff in place. 


Thank you for your understanding and co-operation.

CQC Inspection Report ( posted on Mar 12, 2020 )

Bruton Surgery received a CQC Inspection on 27 January 2020.  The inspection report has now been published and we are delighted to receive a 'Good' rating.

 

A copy of the inspection report is available on the CQC website.

Corona Virus (CO-VID 19) update ( posted on Feb 19, 2020 )

The NHS and Public Health England are extremely well prepared for outbreaks of new outbreaks of new infectious diseases.  The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The risk to the general public is moderate.  If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers:

 

Call 111 now if you have been:

 

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it is mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it is mild)
  • in close contact with someone with confirmed Coronavirus.

Do not go to a GP surgery, community pharmacy or hospital.  Call 111, stay indoors and avoid close contact with other people.

 

Further information is available on www.nhs.uk.

 

Like the common cold, Coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.  A person can also be infected by touching contaminated surfaces if they do not wash their hands.

 

The risk of being in close contact with a person with Coronavirus or contaminated surfaces is very low at the current time, as members of the public have visited Wuhan or Hubei province in China are currently in isolation.

 

Testing of suspected Coronavirus cases is carried out in line with strict regulations.  This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation.  Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate.  Specific guidance has also been shared with NHS staff to help safeguard them and others.  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:

  • always carry tissues with you and use them to catch your cough or sneeze.  Then bin the tissue, and wash your hands or use a sanitiser gel
  • wash your hands often with soap and water, especially after using public transport.  Use a sanitiser gel if soap and water is not available.
  • avoid touching your eyes, nose or mouth with unwashed hands
  • avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at www.nhs.uk.

 

Source: NHS Briefing: Primary Care providers and the coronavirus (COVID 19), 18 February 2020

Patient Update ( posted on Feb 17, 2020 )

Bruton Surgery is now part of Symphony Healthcare Services (SHS), an organisation wholly owned within the NHS.  SHS own and run a number of practices across Somerset, enabling support and good practice to be shared between practices and their staff.


We know that the past year has been challenging for staff and patients at Bruton Surgery.  We now have a new management team to support the existing staff and over the next few weeks and months we will be introducing changes to improve the access to care and information you need as patients, working with our Patient Group.

 

We are actively recruiting to our clinical team but such things take time to put in place.  If you are seeking an appointment, our Receptionists will ask you for the reason for the appointment so that they can offer you the most appropriate appointment for your needs - which may not be with a Doctor as we now have an experienced Nurse Practitioner/Prescriber (who is also our Clinical Lead) who, with our Emergency Care Practitioner, provide same day appointments for urgent and minor care needs.

 

Thank you for your co-operation and understanding.

 

For more information please visit www.symphonyhealthcareservices.com

Golden Oldies Singing Group ( posted on Feb 17, 2020 )

Bruton Surgery is supporting the Golden Oldies Singing Group - a chance to meet new friends and sing out loud to your heart's content!

 

Taster sessions are available on Tuesday 3 March and Tuesday 7 April 2020 at Bruton Community Hall from 10.00am to 11.30am.

 

Contact The Goldies Office to find out more on 01761 470006 or contact Sue Crisfield (Spark) on 07508 054866.

 

 

Acute Care Team - Nurse Practitioners & ECP ( posted on Feb 17, 2020 )

We are now able to offer same day appointments with our Nurse Practitioners or Emergency Care Practitioner (ECP).

 

Our Nurse Practitioners are highly trained and experienced, and will see patients presenting with urgent or acute problems needing same day care.  They can prescribe medication for a wide range of conditions and refer to you the appropriate specialist.

 

Our Emergency Care Practitioner (ECP) is a highly trained Paramedic who provides same day appointments for patients presenting with minor acute problems.  She is supported by the GPs and Nurse Practitioner if required.

Dr Vanessa Wilkins and GP Recruitment ( posted on Feb 17, 2020 )

Dr Wilkins will be leaving the practice at the end of February 2020 to provide womens health clinics across a number of practices including Bruton.  She will be returning to Bruton for one morning a week to provide general clinics in April 2020.

 

The practice is currently recruiting GPs and Dr Wilkins' patients will be reallocated once the recruitment is complete.  In the meantime appointments will be offered with either a GP or Nurse Practitioner.

Coronavirus (COVID 19) ( posted on Feb 17, 2020 )

If you are experiencing respiratory difficulties or a fever, and have travelled within the past 14 days (or been in contact with someone who has) through China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan or Thailand, or are concerned that you may have symptoms of Coronavirus please telephone 111 for advice (NHS 111).

 

You should not come to the surgery or attend A&E if you are concerned that you may have the symptoms of Coronavirus (now known as COVID 19) without contacting NHS111 first for advice.

 

For further information please see the Government website: https://www.gov.uk?guidance/wuhan-novel-coronavirus-information-for-the-public.

 

Thank you.

Bruton Surgery joins Symphony Healthcare Services ( posted on Feb 26, 2019 )

Earlier this year (February 2019), the Bruton Surgery team joined together with colleagues in a larger NHS organisation;Symphony Healthcare Services (SHS).  By becoming part of a larger organisation the surgery team can access additional support and expertise to strengthen future services to meet the changing needs of patients in Bruton and the surrounding area.  

 

As a patient you don't need to take any action, you can contact the surgery as usual.  For more information please read our Frequently Asked Questions document or visit: www.symphonyhealthcareservices.com

ECP in Practice ( posted on Sep 24, 2018 )

We are pleased to announce that Roberta Glasper, an experienced paramedic, has joined Bruton Surgery as an Emergency Care Pracitioner to provide an acute care service.  This means patients with recent onset of a distinct list of issues can see her for at least 15 minutes on Mondays thru Wednesdays.  At present referrals to her are via the GPs and reception team.  If you have a same day need to see a clinician on one of her working days then do consider being seen by the ECP.

MSK Physiotherapist in Practice ( posted on Aug 21, 2017 )

Bruton Surgery can offer first point of contact (FPOC) access to a musculoskeletal physiotherapist on Monday and Tuesdays.  Patients DO NOT have to have seen or spoken to a GP to access these clinics.  They specifically treat people with recent onset joint and back pain not associated with any other medical condition.  To book an appointment at one of these clinics ring our reception team and request an MSK Physio appointment, be prepared to answer a few questions about your condition to ensure you are being seen in the most appropriate clinic.  Please note: the Tuesday morning appoitnments are held at Milborne Port Surgery, the Monday afternoon ones are here in Bruton and also at Castle Cary.  Further Tuesday appointments are held at Queen Camel and are also bookable from the practice.

Improved Access to GP Services ( posted on May 10, 2017 )

Queen Camel, Bruton, Milborne Port, Millbrook and Wincanton GP Practices are now working collaboratively to offer appointments to their own and each other’s patients who cannot easily access primary care services during normal working hours. Four of the practices in turn will offer extra appointments with a health care professional between 6.30pm and 8.00pm Monday – Friday and Queen Camel will offer appointments (for all practices) between 9.00am and 10.30am on a Saturday. Millbrook Surgery will additionally offer appointments from 7.30 – 8.00am on a Tuesday.  The appointments will be with the host practice staff, not necessarily your registered practice staff.

 

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.  

Appointment types will vary some being face to face and some on the telephone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.


To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you.

 

You need to agree to your medical record being shared with the host practice who are providing your appointment. The clinician providing your appointment needs to have full access to your medical record. There is an opportunity to access same day appointments on a Saturday at Queen Camel Medical Centre. These are allocated on a first come first served basis by calling the practice.

 

Patients are reminded that the extension to routine GP services at evenings and weekends does not replace the current Somerset Out of Hours Urgent Primary Care Services. If patients or their family members become ill overnight or at the weekend and need medical advice or help outside of practice opening hours, they should continue to call NHS 111.

 

If you would like an appointment during one of these sessions, please contact your registered practice and request an “Improved Access” appointment. These appointments can either be on the telephone or face to face. You must contact your own practice in order to make the appointment.

 

This is NOT a walk-in service and anyone who turns up at a practice without a pre-booked appointment will be asked to contact the Out of Hours Service.

 

Bruton Surgery

Monday – Friday

Doors and phones for routine enquiries open between 08:30 – 18:00.  Call 01749 812310.

If you need urgent medical assistance between 08:00 – 08:30 and 18:00 – 18:30 please ring 01749 814020

Monday

(plus 1 in 4 Tuesdays & Fridays

GP Improved Access telephone appointments available to pre-book 18:30 – 19:15.  Nurse Improved Access face to face appointments available (Monday only) to pre-book 18:30 – 19:15.

Saturday

Closed  Ring NHS 111

Sunday

Closed  Ring NHS 111

 

This poster gives more information about the participating practices.

Named GP ( posted on Feb 25, 2016 )

 

All patients, including children have been allocated a named, accountable GP. In our practice this is denoted by your "Usual GP".

 

The Usual GP takes on responsibility for your overall care at the practice.

 

We aim to inform you of your Usual GP when you register, however you can also check who your Usual GP is at any time by asking any member of staff.

 

Whilst patients have been allocated a Usual GP, all reasonable efforts will be made to accommodate a change of Usual GP at your request.

 

Patients can and should feel free to choose to see any GP or nurse in the practice. However seeing your Usual GP in preference to others will improve your continuity of care.

Adult Screening Service Eligibility ( posted on Aug 20, 2014 )

See the Summer 2014 Newsletter for eligibility criteria for each of the screening services available via the NHS.

Patient Reference Group Report 2014/2015 ( posted on Mar 28, 2014 )

Thanks to the hard work of the PPG we have pleasure in publishing this years annual report and action plan on the PPG pages. 

Care.data - What you need to know ( posted on Aug 23, 2013 )

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

 

This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

 

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

 

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

 

If you have any concerns please ask to speak to the practice manager.  If you wish to prevent data relating to yourself from being involved then ask at reception for an “Opt out of Care.data form”, complete and return it. 

 

A patient information leaflet, frequently asked questions and the opt-out form are held in the Documents section.

Treatment of Warts and Veruccas ( posted on Dec 13, 2012 )

Bruton Surgery no longer provide FREEZING treatment for Warts and Veruccas. Please read this leaflet for topical treatment options.

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