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(All calls are recorded for training and monitoring purposes)

Coronavirus (Co-vid 19) - please call 111 (NHS111) if you are concerned you have symptoms or been in contact with someone with symptoms of Coronavirus. Please do not attend the practice or A&E without taking advice first if you are concerned.

COVID 19 - new page ( posted on Nov 5, 2020 )

Please visit our new COVID19 webpage for further information about:

  • where to obtain advice or test if you are concerned that you have COVID
  • what to do when visiting the practice
  • prevention
  • symptoms

For the latest information regarding COVID19, please visit:

www.nhs.uk/conditions/coronavirus-covid-19

 

 

Remember:

 

Hands - Face - Space

Keep Safe!

 

 

The practice team has worked incredibly hard throughout the year to continue to provide services to our patients despite the fears and restrictions caused by COVID19. 

 

We know that many patients would prefer to visit the practice to see their GP, but this is not advised at present and we are following Government guidelines. 

 

By providing telephone or video consultations, or providing replies and information via AskMyGP we are able to provide more contacts with patients to help and advise than ever before.  Thank you for your understanding, patience and co-operation.

 

Keep safe everyone.

 

The Team at

Bruton Surgery.

Repeat Prescriptions Online ( posted on Nov 2, 2020 )

Bruton Pharmacy and Bruton Surgery are encouraging patients to use the online apps now available to request medicagtions medications for those who are able to.  This reduces the volume of calls and enables us to focus on helping those patinets most in need of our support for their medications.

 

You can order your repeat medications online via the Patient Access app or the NHS App (not the NHS Covid-19 app!) at a time convenient to you or when you think of it (such as 7pm on a Saturday night) without having to call us.

 

You will require information from the practice when registering - please contact us on 01749 812310.  You will only need to register once for either app.

 

Patient Access

 

To register with Patient Access, visit www.patientaccess.com and click 'Register'.  Provide the details requested and set up a password, and you will be sent an email to validate your account.  Once this has been completed, remember to link to Bruton Surgery (BA10 0EG) via the Menu page.

 

You can also access your Test Results via Patient Access - please contact the practice use this feature as authorisation is required.

 

NHS App

 

The NHS App (not the Covid-19 one) also enables you to request repeat medications online.  Download the App from the App/Google store and follow the instructions to set up the account,

 

Medication requests can also be emailed to bruton.surgery@nhs.net or requested via the repeat slip returned to the practice or pharmacy.

 

Please allow 3-5 working days for the prescription to be ready for collection from submission of the request.

 

Thank you for your co-operation.

Patient News 6 - AskMyGP and Test Results ( posted on Nov 2, 2020 )

Our latest copy of Patient News (6) is now on our Documents page.  This gives information about how to use AskMyGP to communicate with the Clinical Team, and how you can access your test results through Patient Access.  Please take a look.

 

Expediting Hospital Appointments ( posted on Nov 2, 2020 )

Due to Covid-19  restrictions many people are having to wait longer for their hospital outpatient appointment.  This is the case across many specialties.  All referrrals to secondary care (hospitals) are assessed by the relevant consultant team.  The practice has no influence as to when the consultants allocate their appointments, which they do based on the urgency of the clinical need.

 

Many patients are contacting us at the moment asking for letters to be sent to help expedite/speed up their appointment.  This is something we are unable to do, for the reasons given above.

 

However, if you think your symptoms have changed and are now urgent, do feel free to write a letter or email detailing why you think this is the case and we can forward your letter to the relevant specialty team at the hospital.  The more detail you can include, the better.

 

Please send your letter to the practice or email to bruton.surgery@nhs.net.

 

 

Thank you

 

The Clinical Team at Bruton Surgery.

Data Privacy Notice ( posted on Oct 30, 2020 )

Our Data Privacy Notice has been updated; it is available on our Documents page.

Private Fees 2020 ( posted on Oct 26, 2020 )

The majority of work undertaken by a practice is included within contracts between the GP Practice and the NHS.  However, some work asked of us is not included within those contracts and therefore payment for our time is required.

 

Our updated Private Fees list is now available on our Documents page, together with a guide to why fees are charged for some activities.

 

Activity during COVID-19 ( posted on Oct 26, 2020 )

The need to protect patinets and staff from Covid-19 (coronavirus) is as important as ever and is a top priority for the practice as we head into winter.

 

In addition, the amount of patient requests coming in remains significant.  We continue to encourage patients to seek help for their ailments but also ask that patients consider whether the practice is the most appropriate point of care.  Before you submit a request do remember that you can order your repeat prescriptions through Patient Access, can get NHS support and advice online to undertake self-help, and for minor illnesses and ailments your local pharmacy team are trained clinical professionals who can provide free advice on the best treatment.  If you are ever unsure about where to obtain help, visit 111 online for guidance.

 

When accessing the surgery, please remember that we are doing things differently to keep you safe, while making sure that you have access to the care you need.  If you have a booked face to face appointment at the practice please ring on the doorbell so we can meet and greet you (the door will be closed).  This is so we can ensure precautions are taken for you and the healthcare teams safety; and so you can socially distance within the waiting room. 

 

To submit a request or query, we encourage our patients to use our online consultation platform by visiting our AskMyGP page.  However, if patients would rather call the practice please be prepared to tell our healthcare team about your symptoms and concerns.  We will respond in a number of ways, either by online message, by phone or by video call and we may ask you to come to into the surgery.  We can assure you that we are dealing with all requests in a safe and timely manner.  If you are requested to attend the surgery, please do follow the instructions provided by our staff before arriving.

 

Details of our practice demand during October can be found on our Documents page.


With great appreciation from the staff at Bruton Surgery.

Bruton / Wincanton closer working - last call for comments ( posted on Oct 16, 2020 )

Bruton Surgery and Wincanton Health Centre are exploring opportunities to work closer to provide better services to our patients.  This is not a practice merger, but a contractual variation to enable some services to be offered to patients from either practice which we are currently not able to do.

 

Further infomraiton including a Frequently Asked Questions is available on our Documents page - and we invite patients to respond to the following 3 questions:

 

  1. Do you agree with the intention for the practices to work closer together in supporting care for patients across the area?
  2. Do you have any concerns about the impact this change may have for patients registered with your practice?
  3. Do you have any suggestions for how the practices may work closer yet retain their local identity?

 

Please respond by email to your practice to either bruton.surgery@nhs.net or wincanton.hc@nhs.net, or by post addressed to the Practice Manager.

 

Thank you for your time and views.  The closing date for comments is Friday 30 October 2020.

COVID 19 - Guide for Parents/Carers ( posted on Oct 13, 2020 )

A quick guide for parents and carers for COVID 19 testing, and a guide to returning to school for parents and carers is now available on our Documents page.

Symptom Checker - flu, cold or COVID ( posted on Oct 13, 2020 )

A symptom checker setting out the differences between the flu, colds and COVID is now available on our Documents page.

Flu vaccinations for 50-64 year olds ( posted on Oct 12, 2020 )

If you are aged 50-64 and do not have one of the 'at risk' categories for flu, the national guidance is to prioritise those patients at risk first. 

 

A Public Health England leaflet explaining why you are being asked to wait is now available on our Documents page.

 

Thank you for your co-operation and understanding.

Living Well Somerset Week ( posted on Sep 17, 2020 )

Join in a week of Free webinars daily from 21st - 25th September on a range of subjects on how to live well in Somerset:

 

  • GP advice on preventing long term illnesses like diabetes
  • increasing exercise and motivation
  • healthier habits for reducing your risk of COVID-19
  • tips to improve mental wellbeing and supporting the older people around you.

Read more and register for your place for the lunchtime sessions: https://www.healthysomerset.co.uk/healthy-living-week-0920/

 

 

 

AskMyGP ( posted on Sep 14, 2020 )

AskMyGP will restart at 10am on Tuesday 15 September. 

 

Please refer to the Patient Letter dated 14 September in our Documents page for further information.

 

Flu Clinics - now open ( posted on Sep 9, 2020 )

Our Flu Clinics are now open to book for the following patient groups:

 

  • all patients aged over 65 years (or who turn 65 by 31 March 2021)
  • all patients aged 6 months to 64 years in the 'at risk' categories
  • all children aged 2 and 3 years old.

 

National guidance advises that flu vaccinations for patients aged 50-64 years who are not 'at risk' should not be provided until November.  Therefore, we are unable to book appointments for this group at this stage.

 

Please contact us on 01749 812310 to book your appointment.

 

Due to COVID-19 precautions, please read the guidance for attending flu clinics on our Flu Clinics 2020-21 page.

 

Thank you

AskMyGP - important information ( posted on Sep 3, 2020 )

Please note that due to the technical failures of the AskMyGP system, resulting from a surge in activity directed nationally towards primary care, the practice has decided to turn off AskMyGP.  We apologise on behalf of the system that you will not be able to submit requests online.  We are working through requests already submitted and therefore we ask that you do not call the surgery unless you have a new request or your symptoms or circumstances have changed.

 

Please call the surgery if the matter is urgent on 01749 812310.  For emergencies, call 999.  If you want advice regarding a less urgent complaint, please consider using the 111 website which provides a useful symptom-checker and advice regarding many health conditions.  Another valuable resource is Patient UK, which provides NHS verified advice and symptom-checker.

 

If you wish to order a repeat prescription, please submit these via Patient Access.

 

Please remember that you may not need to make at appointment at your surgery.  Your local pharmacy has trained medical professionals who can provide free advice on the best treatment for a wide range of illnesses and minor ailmnets.  Visiting your local pharmacy can save you time and with no appointment needed, you can just walk in.  What's more, pharmacies are open in the evenings and at weekends.  For more information about the wide range of services that your pharmacy can offer, please see the link below.

 

Thank you for your co-operation and understanding.  An Open Letter to our patients with further information is available on our Documents page.

 

Bruton Surgery

 

 

111 website: https://111.nhs.uk

 

Patient UK: https://patient.info

 

Patient Access: https://www.patientaccess.com

 

Pharmacy Information: https://www.nhs.uk/using-the-nhs/pharmacies/what-to-expect-from-your-pharmacy-team/

Home BP recordings - managing hypertension ( posted on Aug 19, 2020 )

The practice is asking all patients who have been diagnosed as having raised blood pressure (hypertension) to consider obtaining their own automatic blood pressure device where possible, for use at home.  It is becoming increasingly common practice for patients to be taking control of their health monitoring, and in these times of staying alert and social distancing, it is becoming even more popular and important in some cases.

 

Home blood pressure readings have several advantages over those done at the surgery.  Quite apart from convenience, and the advantage to people who are vulnerable from COVID-19, home readings are more representative of one's true blood pressure as this avoids the common problem of falsely raised readings done at the surgery, so called 'white coat hypertension'.

 

Blood pressure monitors can be purchased from £10 from most pharmacies, larger supermarkets or household retailers.  We do not recommend any particular brand or model, but we recommend that it is UK approved by the British and Irish Hypertension Society - their list can be found at https://bihsoc.org/bp-monitors/for-home-use/.

 

If you would like us to send you a hard copy of the list, please contact the surgery and we will be happy to post it to you.

 

For further information about taking your own blood pressure including a monitoring sheet for recording your blood pressures, please visit our Home BP Monitoring Pack page.

 

Thank you.

Join a COVID-19 clinical trial ( posted on Aug 17, 2020 )

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19.  You could be eligible to join if you have had these symptoms for fewer than 15 days:

 

  • a new continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell
  • OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
  • you are aged 50 to 64 with a pre-existing illness
  • you are aged 65 and above

For more information please visit:  https://www.principletrial.org

 

 

 

Patient News ( posted on Aug 6, 2020 )

We have introduced a short patient newsletter which focuses on one key topic and is published every 1-2 weeks on our Documents page or on Facebook.  Topics so far include:

 

  • COVID - the view from the inside.  How the pandemic has affected the practice
  • Patient Access
  • HealthCoach Team
  • Our Clinical Team and changes to our GP Team

 

We hope this is informative and useful to you.

 

Bruton Surgery.

Introducing our new Clinical Team ( posted on Aug 6, 2020 )

Despite COVID-19 there have been a number of changes within our Clinical Team over recent weeks.  As a practice, we are moving to a Clinical Team approach to benefit from the wider range of skills and experience than a GP-only team.

 

Firstly, there are changes within our GP Team.  We welcome Dr Susanna Stoneley and Dr Muhammad Rehman to the practice.  However, Dr Jon Dolman has chosen to remain with Symphony Healthcare Services but at Buttercross Surgery, while Dr Vanessa Wilkins has reduced her time at Bruton to provide specialist clinics across a number of Symphony practices and take up a Dermatology role at Yeovil Hospital.  Patients currently registered with Dr Dolman and Dr Wilkins will be moved to Drs Stoneley, Rehman and Gompertz over the next few weeks.

 

However, while we are sorry that Dr Dolman will not be returning to Bruton, we recognise that general practice has changed in recent years, and Bruton Surgery has changed with it.  It is no longer the case that "the Doctor will see you now" but instead there are a wider range of clinicians who may be better suited to assess, diagnose and treat your health needs.

 

Attached to our Documents page is our 4th edition of Patient News which gives more details of the range of clinicians now working as the Clinical Team at Bruton Surgery.

 

Carers Survey ( posted on Aug 4, 2020 )

Do you care for a family member who has a disability, long term physical or mental ill health, or struggles with substance misuse?  Are you aged 18-60?  Are you registered witha ny of the GP surgeries in Bruton, Wincanton, Castle Cary, Queen Camel or Milborne Port?  If yes, we would love to hear from you.

 

The Carers Champions at the surgeries have created a survey, and your feedback will help us to deliver  service, group or activity that really meets the needs of you and other carers.

 

Use this link to take part in the survey, which ends on Friday 18 September:

 

www.surveymonkey.co.uk/r/M5PJV23

 

Thank you for your time.

 

CLIMB Research Study ( posted on Aug 4, 2020 )

THIS RESEARCH STUDY IS NOW CLOSED - THANK YOU TO ALL WHO PARTICIPATED.

 

 

The University of Cambridge CLIMB team are interested in peoples' views on consent and information sharing between NHS services. 

 

If you are interested in taking part in their anonymous survey then please visit https://www.climbproject.org.uk.  The survey is voluntary and takes 15-20 minutes but you can take a break. 


When asked where did you hear about this survey don't forget to tick "from a GP" and put Bruton Surgery for our surgery.

 

A poster with further details is available on our Documents page.

 

Thank you!

Healthcoaches ( posted on Aug 3, 2020 )

Our Health Coach Team is available to help you gain the knowledge, skills and confidence to improve your health and well-being. 

 

Nobody knows you better than you know yourself and we believe everyone is capable of making positive changes in their lives.

 

Our new Health Coach Team leaflet is available on our Documents page.

 

Beat the Heat ( posted on Jul 31, 2020 )

A Public Health England guide to 'Beat the Heat' is available on our Documents page.

 

Stay cool, drink lots of fluids and keep safe.

 

Bruton and Wincanton - proposal for closer working ( posted on Jul 30, 2020 )

Bruton Surgery and Wincanton Health Centre are exploring opportunities to work closer to provide better services to our patients.  This is not a practice merger, but a contractual variation to enable some services to be offered to patients from either practice which we are currently not able to do.

 

Further information including an Frequently Asked Questions is available on our Documents page, and we invite patients to respond to the following three questions:

 

  1. Do you agree with the intention for the practices to work closer in supporting care for patients across the area?
  2. Do you have any concerns about the impact this change may have for patients registered with your practice?
  3. Do you have any suggestions for how the practices may work closer yet retain their local identity?

 

Please respond by email to your practice to either  bruton.surgery@nhs.net or wincanton.hc@nhs.net, or by post to your practice, addressed to the Practice Manager.


Thank you for your time and views.

 

Asthma inhaler guides ( posted on Jul 13, 2020 )

Two new guides have been added to our Documents page - one for patients using a Dry Powder Inhaler, and the other for Metered Dose Inhalers.

Privacy Notice - updated ( posted on Jul 13, 2020 )

Our updated Privacy Notice is available on our Documents page.

CAB Money Advice Films ( posted on Jul 13, 2020 )

The Citizens Advice Bureau has developed some Monday Advice films for those feeling the effects of redunacies or money worries, particularly due to COVID-19.

 

Please contact our Healthcoaches for details or visit our Facebook page for links, or the CAB South Somerset website on https://www.citizensadvicesouthsomerset.org.uk.

 

Virtual Chatty Cafe ( posted on Jul 2, 2020 )

Starting Tuesday 7 July at 11.00am, our Healthcoaches will be hosting an online Chatty Cafe for patients.  This is a virtual/online forum rather than face to face, so you will need to have access to an internet connection.

 

This is intended for those who perhaps feel a little isolated (particularly at this time) and just would like to chat or natter.  There will be topics each week such as a favourite holiday memory or perhaps a favourite poem - something to just talk about.

 

This is a social chat rather than a health related chat.  Participants are asked to respect some values for the mutual benefit of all to create a safe, chatty space. 

 

For further information or to register, please contact our healthcoaches on 01749 8132310 or email bruton.surgery@nhs.net

 

 

Blood Pressure Monitoring ( posted on Jul 2, 2020 )

The practice is encouraging patients who have been diagnosed with raised blood pressure (Hypertension) to consider obtaining an automatic blood pressure device for use at home, where possible.  Results can be recorded and sent to the practice for monitoring.

 

Home pressure readings have several advantages over those done at the surgery - it is more convenient, helps patients who are shielding themselves due to Covid-19, and readings are more representative of your true blood pressure as it avoids so called 'white-coat syndrome'.

 

 

A number of documents are available under our Documents section to provide guidance.  Two recording documents are provided - one is an Excel Spreadsheet which can completed electronically and emailed to us, or you may prefer to manually record your readings using the printed document.

 

Thank you for your co-operation.

Open Letter to our Patients re COVID ( posted on Jun 30, 2020 )

As you are aware, we have been required to change many of our processes over the last few months to comply with national and local guidance to protect our patients and staff from the Covid-19 pandemic.

 

The main change has been that all appointments have moved to telephone or video calls, which is proving very successful in preventing the spread of infection, and this will continue until the Government notifies us otherwise, to ensure that our community remains safe.

 

Every patient is assessed by a clinician, either on the telephone or via a video call, and if it is considered clinically necessary, patients will then be offered a face-to-face appointment at the surgery.  If you are asked to attend the surgery please feel reassured that all necessary risk assessments and mitigating procedures have been put in place, and we ask that patients attend wearing a face covering to protect themselves and staff.  These necessary changes, to prevent the spread of Covid-19, have been put in place at every GP practice across the country following government advice.

 

We would like to reassure you that telephone and video consultations are a safe and appropriate form of communication to support you with your healthcare needs.  We do understand that for some patients they have taken some getting used to and we greatly appreciate your support as we comply with government guidance.

 

Despite not being able to see all our patients face-to-face, as we might have once done, we are proud that we were able to swiftly put in place an online triage platform.  This has helped provide you with better access while also allowing us to respond to you in other ways that were not previously possible, such as online messaging via the platform itself.

 

We have also successfully recruited and welcome two new Doctors to the surgery - Dr Susanna Stoneley joined us in June, and Dr Muhammad Rehman will join us in July.  Our new GPs join our already diverse and skilled workforce and will continue to support the Covid-19 efforts at the practice in line with national regulations.

 

We are always here for our patients and would like to encourage you to continue to seek help from us at this time should you need it.  We also welcome feedback and will respnd to any queries made to us directly.

 

Thank you once more for your understanding and for your continued support as we all follow the Government guidance - this is key to prevent the spread of the virus, keeping patients, staff and our community safe.

 

With best wishes

 

Louisa McLachlan, Clinical Lead

Jane Hobbs, Practice Manager

Robin Currie, Chair - Patient Participation Group

 

 

A copy of this letter is available on our Documents page.

Goldies Sing and Smile Returns - 30 June at 11.00am ( posted on Jun 25, 2020 )

The Goldies provide SINGALONG sessions, providing a fun memory-evoking time using popular songs of the 60s onwards across the country.

 

A successful taster session was held in Bruton in early March, but unfortunately further events had to be put on hold due to Coronavirus.

 

The Goldies are back!!

 

From Tuesday 30 June, the Goldies are introducing a 30 minute singalong via their YouTube channel every Tuesday and Thursday at 11.00 am.  For more details please visit www.goldieslive.com

 

Staff meeting Wednesday 29 July 12-2pm ( posted on Jun 25, 2020 )

We will be closed for staff training on Wednesday 29 July from 12.00 - 2.00 pm.  You can submit a request for clinical contact via AskMyGP during this time and we will respond as soon as we are able to.

 

If urgent please call our usual number and listen to the message.

 

If an emergency please dial 999.

 

Thank you

Face covering when visiting the surgery ( posted on Jun 11, 2020 )

To protect both patients and staff, we are asking that ALL patients attending the practice now wear a face covering - this can be a mask (purchased or homemade) or even a scarf.  Very young patients and patients with learning disabilities or dementia are excluded from this requirement.

 

Further details of how you can make your own mask/face covering are available online, and we have included some further information on our facebook page.

 

Thank you for your co-operation and understanding.

COVID-19 - Principle Trial ( posted on May 19, 2020 )

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19.  You could be eligible to join if:

 

  • you have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • and/or a high temperature
    • OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
  • you are aged 50 to 64 with a pre-existing illness
  • you are aged 65 and above

 

For more information please visit:  www.principletrial.org or email principle@phc.ox.ac.uk

 

A patient information poster is available on our Documents page.

AskMyGP - now live ( posted on Apr 22, 2020 )

AskMyGP is now live - you can register and access the site here:

 

https://my.askmygp.uk/?c=L85032

 

 

Thank you.

AskMyGP ( posted on Apr 21, 2020 )

On Thursday 23 April 2020, Bruton Surgery is pleased to 'go live' with AskMyGP.

 

Using AskMyGP will enable the Clinical Team to assess each request and decide the most appropriate way to resolve the issue.  This could be by telephone, online messaging or face-to-face appointment (subject to COVID-19 restrictions). 

 

This is very similar to the way that we have been operating since mid-March when the practice moved to Total Triage to manage patient care during COVID-19.  However, AskMyGP enables patients to register and submit requests online and outside of our usual business hours so you no longer need to telephone the surgery to make your request.

 

Registering is easy and takes only a few minutes - the link will be available on our AskMyGP page from Thursday 23 April 2020. 

 

Although we will encourage patients to submit their requests online, please be reassured that you can still contact us by telephone in the usual way. 


From experience elsewhere, we are confident that AskMyGP will provide everyone with better access to the surgery and ensure quality care is provided to all.

 

For more information about AskMyGP please visit:  https://askmygp.uk/

 

 

Thank you.

 

 

COVID-19 Privacy Notice ( posted on Apr 9, 2020 )

A supplementary Privacy Notice is now available for management of information during COVID-19 emergency measures.  This can be found on our Documents page.

Changes to GP Services ( posted on Apr 7, 2020 )

GP services have been given a mandate from the NHS to reorganise their services to ensure that patients continue to receive a service.  Patients may already have noticed that practices are no longer offering pre-bookable face to face appointments.  Instead, a phone call or video consultation takes place first.  If necessary, patients will then be asked to attend for a face to face appointment.

 

GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don't.  For example, practices are continuing to provide childhood immunisations and it is important that this takes place in an environment as free from contamination as possible.

 

As a result of these changes, patients who need a face to face appointment may need to attend a surgery location which is different from their usual registered practice.  We recognise this may cause some inconvenience to patients and we are grateful for your patience as the NHS grapples with the challenge of COVID-19.

 

Changes to examination practice

From now on, if you need a chest or heart examination, this will be carried out from behind you rather than in front of you.  This is based on current clinical guidance to protect you and our clinicians.

 

The latest guidance advises that throats should not be examined and they should be treated for symptoms only.  Please note that our GPs and Nurses will no longer be examining anyone's throat.

 

Rescue Packs

We have been made aware of some inaccurate information circulating regarding special 'rescue packs' for patients with pre-existing respiratory conditions such as Asthma or Chronic Obstructive Pulmonary Disease (COPD). 

 

Please do not contact your GP practice for a rescue pack unless this is something you usually have and require one.  You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.

 

Shielding at Home

Some people will receive a letter from the NHS to say they should take extra steps to protect (or 'shield') themselves because of an underlying health condition.  This is for people who are at very high risk of severe illness from Coronavirus.

 

If you think you or someone you care for is likely to fall into this category, please wait for the letter.  Although the national guidance says that most people should receive their letter by Sunday 29 March 2020, please note that it is more likely that it will take a few days longer for letters to arrive at people's homes.

 

So please wait until Friday 3 April 2020.  If you have not received a letter by then or been contacted by your GP Practice, please call us for advice.

 

Medication

Please order medicines as normal.  There is no need to stockpile medicines.  Ordering extra prescriptions and buying more over-the-counter medications than you need will cause distruption to the medicines supply chain, which is otherwise robust.

Patient Newsletter - March 2020 ( posted on Mar 31, 2020 )

Our new newsletter for patients is now available on our Documents page.

New Twitter account for Bruton Surgery ( posted on Mar 30, 2020 )

We now have our own Twitter account to share national and local links to share information and support during the COVID pandemic.  It is @BrutonSurgeryNHS

 

Please use the account responsibly.  If you require care or wish to speak with us please contact us in the usual way by telephone 01749 812310.

 

Thank you.

Contraception update ( posted on Mar 25, 2020 )

The Faculty of Sexual and Reproductive Health has issued new guidelines about LARC (long acting reversible contraception) and other contraceptive devices during the difficult COVID-19 infection period. 

 

Their guidance is that face-to-face appointments should be for emergencies only.  The life of long acting methods can be extended safely, covered by an alternative oral or injectable method if needed. 

 

Appointments for all LARC clinics in Symphony practices will be postponed at present and rearranged after the crisis. 

 

If you have concerns about any contraceptive issue during this time, please contact the surgery to arrange a phone call with a GP for advice.

 

Thank you for your understanding and co-operation.

 

 

Bruton Surgery

COVID 19 - how you can help us ( posted on Mar 17, 2020 )

The practice is working extremely hard in a rapidly changing world to do what is right for everyone, but that means changing the way we work and asking you to engage with us differently:

 

  • you don't need to phone us at 8.30 am in the morning to get an appointment as only telephone triage calls are being offered.  Call a little later to relieve the early morning pressure on the phone, or book online.
  • think about whether your concern is medically urgent.  If not, please wait if you can.
  • answer the questions you are asked and give as much information as possible.  This includes details of any symptoms as well as any COVID 19 screening questions.  Your information and honesty helps us to assess and deal with your concerns quicker.
  • we already have staff off due to the Government's isolation rules.  We are only a small team, and this means we have reduced capacity to answer phones and deal with patient administration as well as appointment capacity.  Please be considerate in your expectations.
  • If we inform you that an appointment is cancelled or rearranged, this is because we feel it is medically appropriate to be deferred or the clinican you were due to see is absent. 
  • Only order medication that you need.  Do not order more medication than you need as there are no unusual supply issues.  If you do need to self-isolate, arrangements can be made to accept medication requests by phone and for medications to be delivered to you.

 

A reminder about changes to our appointments:

 

  • for the foreseeable future, face to face appointments will not be bookable unless deemed clinically appropriate by a clinician
  • you will be offered a telephone triage consultation to initially discuss your health concerns
  • where appropriate for care needs, a face to face consultation will then be offered by the clinician after telephone assessment
  • if you have a scheduled appointment (eg wound dressing) you will be telephoned before your appointment to confirm that you and your household are symptom free. 
  • You will also be asked screening questions on arrival at the practice and before admission to the building. 
  • Please be honest when answering screening questions as the health of others depends on this.
  • Decisions for home visits will be taken on a case by case basis.

 

Masks and other personal protective equipment may be worn by staff in the practice.

Coronavirus - Changes to our Appointment System ( posted on Mar 12, 2020 )

 

In order to minimise the risk of Coronavirus to patients and staff, the practice will be changing the way it provides appointments with immediate effect.

 

  • for the foreseeable future, face to face appointments will not be directly bookable unless deemed clinically appropriate by the clinician
  • you will be offered a telephone consultation to initially discuss your health concerns
  • where appropriate for care needs, a face to face consultation will then be offered by the clinician after a telephone assessment
  • the decision for home visits will be taken on a case by case basis.

 

Masks and other personal protective equipment may be worn by staff in the practice.

 

Many conditions can be safely managed and prescribed during a telephone consultation.  Where it is necessary to have further face to face assessment the clinician will make arrangements with you.

 

The following issues can also be dealt with by telephone appointment:

  • prescribing and medication reviews
  • referrals to specialist care
  • fit notes
  • chronic disease management and reviews
  • routine monitoring of recent medication changes or changes in treatment
  • discussions about test results and investigations.

The risk of infection in the local area remains low but it is sensible to implement precautions to keep that risk low.  Care will continue to be provided to those in need but with precautions for the safety of patients and staff in place. 


Thank you for your understanding and co-operation.

CQC Inspection Report ( posted on Mar 12, 2020 )

Bruton Surgery received a CQC Inspection on 27 January 2020.  The inspection report has now been published and we are delighted to receive a 'Good' rating.

 

A copy of the inspection report is available on the CQC website.

Corona Virus (CO-VID 19) update ( posted on Feb 19, 2020 )

The NHS and Public Health England are extremely well prepared for outbreaks of new outbreaks of new infectious diseases.  The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The risk to the general public is moderate.  If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers:

 

Call 111 now if you have been:

 

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it is mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it is mild)
  • in close contact with someone with confirmed Coronavirus.

Do not go to a GP surgery, community pharmacy or hospital.  Call 111, stay indoors and avoid close contact with other people.

 

Further information is available on www.nhs.uk.

 

Like the common cold, Coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.  A person can also be infected by touching contaminated surfaces if they do not wash their hands.

 

The risk of being in close contact with a person with Coronavirus or contaminated surfaces is very low at the current time, as members of the public have visited Wuhan or Hubei province in China are currently in isolation.

 

Testing of suspected Coronavirus cases is carried out in line with strict regulations.  This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation.  Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate.  Specific guidance has also been shared with NHS staff to help safeguard them and others.  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:

  • always carry tissues with you and use them to catch your cough or sneeze.  Then bin the tissue, and wash your hands or use a sanitiser gel
  • wash your hands often with soap and water, especially after using public transport.  Use a sanitiser gel if soap and water is not available.
  • avoid touching your eyes, nose or mouth with unwashed hands
  • avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at www.nhs.uk.

 

Source: NHS Briefing: Primary Care providers and the coronavirus (COVID 19), 18 February 2020

Patient Update ( posted on Feb 17, 2020 )

Bruton Surgery is now part of Symphony Healthcare Services (SHS), an organisation wholly owned within the NHS.  SHS own and run a number of practices across Somerset, enabling support and good practice to be shared between practices and their staff.


We know that the past year has been challenging for staff and patients at Bruton Surgery.  We now have a new management team to support the existing staff and over the next few weeks and months we will be introducing changes to improve the access to care and information you need as patients, working with our Patient Group.

 

We are actively recruiting to our clinical team but such things take time to put in place.  If you are seeking an appointment, our Receptionists will ask you for the reason for the appointment so that they can offer you the most appropriate appointment for your needs - which may not be with a Doctor as we now have an experienced Nurse Practitioner/Prescriber (who is also our Clinical Lead) who, with our Emergency Care Practitioner, provide same day appointments for urgent and minor care needs.

 

Thank you for your co-operation and understanding.

 

For more information please visit www.symphonyhealthcareservices.com

Golden Oldies Singing Group ( posted on Feb 17, 2020 )

Bruton Surgery is supporting the Golden Oldies Singing Group - a chance to meet new friends and sing out loud to your heart's content!

 

Taster sessions are available on Tuesday 3 March and Tuesday 7 April 2020 at Bruton Community Hall from 10.00am to 11.30am.

 

Contact The Goldies Office to find out more on 01761 470006 or contact Sue Crisfield (Spark) on 07508 054866.

 

 

Acute Care Team - Nurse Practitioners & ECP ( posted on Feb 17, 2020 )

We are now able to offer same day appointments with our Nurse Practitioners or Emergency Care Practitioner (ECP).

 

Our Nurse Practitioners are highly trained and experienced, and will see patients presenting with urgent or acute problems needing same day care.  They can prescribe medication for a wide range of conditions and refer to you the appropriate specialist.

 

Our Emergency Care Practitioner (ECP) is a highly trained Paramedic who provides same day appointments for patients presenting with minor acute problems.  She is supported by the GPs and Nurse Practitioner if required.

Dr Vanessa Wilkins and GP Recruitment ( posted on Feb 17, 2020 )

Dr Wilkins will be leaving the practice at the end of February 2020 to provide womens health clinics across a number of practices including Bruton.  She will be returning to Bruton for one morning a week to provide general clinics in April 2020.

 

The practice is currently recruiting GPs and Dr Wilkins' patients will be reallocated once the recruitment is complete.  In the meantime appointments will be offered with either a GP or Nurse Practitioner.

Coronavirus (COVID 19) ( posted on Feb 17, 2020 )

If you are experiencing respiratory difficulties or a fever, and have travelled within the past 14 days (or been in contact with someone who has) through China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan or Thailand, or are concerned that you may have symptoms of Coronavirus please telephone 111 for advice (NHS 111).

 

You should not come to the surgery or attend A&E if you are concerned that you may have the symptoms of Coronavirus (now known as COVID 19) without contacting NHS111 first for advice.

 

For further information please see the Government website: https://www.gov.uk?guidance/wuhan-novel-coronavirus-information-for-the-public.

 

Thank you.

Bruton Surgery joins Symphony Healthcare Services ( posted on Feb 26, 2019 )

Earlier this year (February 2019), the Bruton Surgery team joined together with colleagues in a larger NHS organisation;Symphony Healthcare Services (SHS).  By becoming part of a larger organisation the surgery team can access additional support and expertise to strengthen future services to meet the changing needs of patients in Bruton and the surrounding area.  

 

As a patient you don't need to take any action, you can contact the surgery as usual.  For more information please read our Frequently Asked Questions document or visit: www.symphonyhealthcareservices.com

ECP in Practice ( posted on Sep 24, 2018 )

We are pleased to announce that Roberta Glasper, an experienced paramedic, has joined Bruton Surgery as an Emergency Care Pracitioner to provide an acute care service.  This means patients with recent onset of a distinct list of issues can see her for at least 15 minutes on Mondays thru Wednesdays.  At present referrals to her are via the GPs and reception team.  If you have a same day need to see a clinician on one of her working days then do consider being seen by the ECP.

MSK Physiotherapist in Practice ( posted on Aug 21, 2017 )

Bruton Surgery can offer first point of contact (FPOC) access to a musculoskeletal physiotherapist on Monday and Tuesdays.  Patients DO NOT have to have seen or spoken to a GP to access these clinics.  They specifically treat people with recent onset joint and back pain not associated with any other medical condition.  To book an appointment at one of these clinics ring our reception team and request an MSK Physio appointment, be prepared to answer a few questions about your condition to ensure you are being seen in the most appropriate clinic.  Please note: the Tuesday morning appoitnments are held at Milborne Port Surgery, the Monday afternoon ones are here in Bruton and also at Castle Cary.  Further Tuesday appointments are held at Queen Camel and are also bookable from the practice.

Improved Access to GP Services ( posted on May 10, 2017 )

Queen Camel, Bruton, Milborne Port, Millbrook and Wincanton GP Practices are now working collaboratively to offer appointments to their own and each other’s patients who cannot easily access primary care services during normal working hours. Four of the practices in turn will offer extra appointments with a health care professional between 6.30pm and 8.00pm Monday – Friday and Queen Camel will offer appointments (for all practices) between 9.00am and 10.30am on a Saturday. Millbrook Surgery will additionally offer appointments from 7.30 – 8.00am on a Tuesday.  The appointments will be with the host practice staff, not necessarily your registered practice staff.

 

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.  

Appointment types will vary some being face to face and some on the telephone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.


To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you.

 

You need to agree to your medical record being shared with the host practice who are providing your appointment. The clinician providing your appointment needs to have full access to your medical record. There is an opportunity to access same day appointments on a Saturday at Queen Camel Medical Centre. These are allocated on a first come first served basis by calling the practice.

 

Patients are reminded that the extension to routine GP services at evenings and weekends does not replace the current Somerset Out of Hours Urgent Primary Care Services. If patients or their family members become ill overnight or at the weekend and need medical advice or help outside of practice opening hours, they should continue to call NHS 111.

 

If you would like an appointment during one of these sessions, please contact your registered practice and request an “Improved Access” appointment. These appointments can either be on the telephone or face to face. You must contact your own practice in order to make the appointment.

 

This is NOT a walk-in service and anyone who turns up at a practice without a pre-booked appointment will be asked to contact the Out of Hours Service.

 

Bruton Surgery

Monday – Friday

Doors and phones for routine enquiries open between 08:30 – 18:00.  Call 01749 812310.

If you need urgent medical assistance between 08:00 – 08:30 and 18:00 – 18:30 please ring 01749 814020

Monday

(plus 1 in 4 Tuesdays & Fridays

GP Improved Access telephone appointments available to pre-book 18:30 – 19:15.  Nurse Improved Access face to face appointments available (Monday only) to pre-book 18:30 – 19:15.

Saturday

Closed  Ring NHS 111

Sunday

Closed  Ring NHS 111

 

This poster gives more information about the participating practices.

Named GP ( posted on Feb 25, 2016 )

 

All patients, including children have been allocated a named, accountable GP. In our practice this is denoted by your "Usual GP".

 

The Usual GP takes on responsibility for your overall care at the practice.

 

We aim to inform you of your Usual GP when you register, however you can also check who your Usual GP is at any time by asking any member of staff.

 

Whilst patients have been allocated a Usual GP, all reasonable efforts will be made to accommodate a change of Usual GP at your request.

 

Patients can and should feel free to choose to see any GP or nurse in the practice. However seeing your Usual GP in preference to others will improve your continuity of care.

Adult Screening Service Eligibility ( posted on Aug 20, 2014 )

See the Summer 2014 Newsletter for eligibility criteria for each of the screening services available via the NHS.

Patient Reference Group Report 2014/2015 ( posted on Mar 28, 2014 )

Thanks to the hard work of the PPG we have pleasure in publishing this years annual report and action plan on the PPG pages. 

Care.data - What you need to know ( posted on Aug 23, 2013 )

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

 

This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

 

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

 

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

 

If you have any concerns please ask to speak to the practice manager.  If you wish to prevent data relating to yourself from being involved then ask at reception for an “Opt out of Care.data form”, complete and return it. 

 

A patient information leaflet, frequently asked questions and the opt-out form are held in the Documents section.

Treatment of Warts and Veruccas ( posted on Dec 13, 2012 )

Bruton Surgery no longer provide FREEZING treatment for Warts and Veruccas. Please read this leaflet for topical treatment options.


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